Can't Create PDF

Please excuse me if I am not doing this properly. I have never posted to a forum discussion. We are a small publishing firm that uses Frame 8 for the composition of a 1400 page directory. We are unable to properly save files to PDF format. I am trying to research fixes for this to help Kim who is the one that actually works in Frame. When she trys to create her pdf portions of the page disappear. The files are manageable in size (each state is saved as its own file). She is currently uninstalling CS3 as well as Framemaker and then plans to reinstall just Framemaker with the patches she has found for 8.0.

Would you be able to help with this at all? If it could prove helpful I am sure Kim would join the discussion to better answer any questions you have.

Peggy