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Spectrum Writing
Spectrum Writing
Inspiring
February 19, 2015
Question

Can't deactivate FM 10

  • February 19, 2015
  • 1 reply
  • 307 views

 

I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it on a second laptop. When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy.

 

 

I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop.

 

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 19, 2015

    See this thread - https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html - if the Suite instance doesn’t apply, contact Adobe Support.

    RajeevAdobe
    Adobe Employee
    RajeevAdobe
    Adobe Employee
    February 20, 2015

    Could you please send me your serial key which you used to install and activate the FM10. Please send me the serial key as a private message.

    Regards,

    Rajeev.

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