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LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 30, 2020
Question

Can't Download Framemaker from Adobe for Teams plan

  • April 30, 2020
  • 2 replies
  • 904 views

I have two Adobe for Teams subscriptions through my job. One is for CC, the other is for FrameMaker. 

 

This morning I decided to reinstall FrameMaker because it had suddenly stopped supporting copying subscript characters from the Character Map into FM documents, even though the font supports subscript characters. (This has happened with multiple fonts over the last few days.)

 

I log into my Adobe Account. There are two Adobe for Teams subscriptions there. I choose the Adobe for Teams that is my FrameMaker subscription. I click Download.

 

And I'm taken to the Download/Installation page for the CC apps!

 

Luckily for me, I still had an installation package for FM on my hard drive, so I was able to run it from there and then install updates, but that was very, very peculiar.

 

I obviously (and luckily) don't need help from Adobe Support given the length of time support takes these days, but I have no idea who to report this to or even how to check to see if others are having the same issue.

 

I've just asked the person who manages our company subscriptions to Adobe to check on this, but if it isn't because of a subscription problem then Adobe needs to look into it.

 

(Oh, yes, and reinstalling did fix the subscript issue.)

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 30, 2020

I'd shoot the FM crew an e-mail [email removed by mod]

    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    May 1, 2020

    This worked, as in they replied and said that yes, the link is broken and they're working to get it fixed.

     

    Glad to know it wasn't a problem on my end, but yesterday could have been really screwed up if I hadn't still had a downloaded package on my computer!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 30, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    April 30, 2020

    Thanks, John, but I'm not having an issue with Creative Cloud, though. I'm having an issue with FrameMaker, which is not part of CC. I should be able to download it from the Adobe for Teams page for that subscription, and it kept taking me to the Creative Cloud downloads site instead.

     

    As I said, I had a slightly older installation package on my hard drive so I was able to install and update without using the Adobe site.

     

    What I wanted to know was, why did I get taken to the CC download page? Is this a problem that affects everyone or just me?

     

    If it's just me, I'm already talking to our IT support to ensure our subscription is up to date, because having FM stop working is not an option.

     

    If it's everyone, then Adobe needs to do something about it, I just don't know who to tell.

     

    And I see I've been moved to the FrameMaker forum, even though we were told that download issues are supposed to be in Get Started. Or is that only for CC? Makes me feel a bit unloved if that's the case.

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