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amandac78128653
Participating Frequently
January 20, 2015
Question

can't download, processing order

  • January 20, 2015
  • 2 replies
  • 661 views

I just purchased Adobe Technical Communication Suite, the subscription version. I am now trying to download the program, but I can't find any download link. When I open the Tech Comm Suite while signed in (as it says to do on Adobe's downloading instructions), I receive a message stating "We are still processing your order." Is this just a matter of waiting until my order is processed, then I will be able to download the program? Or is there something else I need to do?

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2 replies

AJIT_M
Inspiring
January 23, 2015

Hi There,

Please contact us on 1800-833-6687 and follow IVR Options - 2 > 4 > 2 and can also chat with an expert by clicking on the following the link :-   Contact Customer Care

Regards,
Ajit

Jeff_Coatsworth
Community Expert
Community Expert
January 20, 2015

Sounds like you should just wait; but call Adobe Support if it seems to be stuck for a long time