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Jan 12, 2017 4:14 AM UTC
Question

can't open file -internal error 10024,9332515,9332572.7278063

can't open file -internal error 10024,9332515,9332572.7278063

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    3 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    Jan 12, 2017 1:21 PM UTC

    First off, those error codes only mean something to Adobe engineers, not to us mere mortals - send off the log file it creates to them at fmerror@adobe.com just to keep them informed. Next, what's going on when this occurs? Is it happening when you start up FM (what version btw?) When you start a particular fm doc or book? Did it use to work? If so, what changed? Lot's of questions need answering to help troubleshoot an error message.

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    Jan 13, 2017 12:50 AM UTC

    Can’t send email to this account.

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    Jeff_Coatsworth
    Community Expert
    Community Expert
    Jan 13, 2017 1:15 PM UTC

    Ok, don't worry about that - maybe you've got some internal blocks on sending to that address. It doesn't solve your issue but just let's Adobe know that an error has occurred.

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