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January 12, 2017
Question

can't open file -internal error 10024,9332515,9332572.7278063

  • January 12, 2017
  • 1 reply
  • 275 views

can't open file -internal error 10024,9332515,9332572.7278063

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 12, 2017

    First off, those error codes only mean something to Adobe engineers, not to us mere mortals - send off the log file it creates to them at fmerror@adobe.com just to keep them informed. Next, what's going on when this occurs? Is it happening when you start up FM (what version btw?) When you start a particular fm doc or book? Did it use to work? If so, what changed? Lot's of questions need answering to help troubleshoot an error message.

    January 13, 2017

    Can’t send email to this account.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 13, 2017

    Ok, don't worry about that - maybe you've got some internal blocks on sending to that address. It doesn't solve your issue but just let's Adobe know that an error has occurred.