Can't open files

Forum|Forum|7 years ago
September 11, 2018
4 replies
1382 views

I just received some files from one of our offices overseas. When I try to open the files I get this warning message "appear to be a FrameMaker document, it can't be opend with this release of the product". Now I'm using 2015 version 13.0.2.433. Any one have any ideas?

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Matt-Tech Comm Tools

Community Expert

It'll keep you moving for 30 days...

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Matt-Tech Comm Tools

Community Expert

Before doing anything else, upgrade to the latest version of Fm 2015. I believe it is 13.0.5, but might only be 13.0.4.

This will solve your issue if the files were edited with a later version of Fm 2015.

You can also download a trial of Fm 2019, open, then save as MIF.

The resulting MIF files can then be opened in your Fm 13.0.2

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

E

ericCessnaAuthor

Inspiring

I like this idea. I will need to try this and see if it fixes the issue. If so then I can ask my boos to buy the upgrade.

Arnis Gubins

Inspiring

The error mesage means that the documents/files were created with a newer release of FM, i.e FM2017 or even FM2019. You can ask for the files to be sent as MIF versions, which your version will be able to open.

To check which version these files are, you can use a text editor than can open binary files to look at the first few ites in the file. The FM version that created the file will be listed.