Can't print to PDF or printer after FM11 update

Forum|Forum|11 years ago
September 30, 2014
1 reply
899 views

FM12 was crashing when I tried to print a book to PDF, with "Internal Error 12004, 2175520, 21555514, 24685749". It would print to a printer.

I installed the update to 12.0.3.424 on my Windows 7 PC, and now it won't print to PDF or to a printer.

When I select File > Print Setup, nothing happens. File > Print Book and File > Print show the message "Can't find a compatible default printer. Try reconfiguring your printer setup in the control panel." I checked my printers in Control Panel, and the correct one is selected as the default.

I saved all files as FM11, and am getting the same result.

Any ideas how to fix this?

This topic has been closed for replies.

Arnis Gubins

Inspiring

What is the actual default printer that you have set? The default printer for any FM session should be the AdobePDF printer instance. To set this automatically, you could use th Sundorne SetPrint utility (see: Sundorne Communications - SetPrint )

For creating PDFs, the SaveAsPDF route is now recommended.

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-TamiAuthor

Known Participant

Thanks for the quick reply, Arnis!

It's a commercial Ricoh printer on our network. This all worked yesterday, BTW.

Save As PDF won't meet all my needs as I need the Spot Color As Black/White for my printed docs. So I must be able to print using an Adobe PDF printer.

Arnis Gubins

Inspiring

If you have the AdobePDF printer set as your default, can you print to a postscript file? Printing to the AdobePDF does the same thing, except for automatically calling Distiller when the temporary postscript file (.tps) has been created.

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