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Anonymous
April 22, 2009
Question

Can't Save As PDF

  • April 22, 2009
  • 1 reply
  • 34867 views

I am working with DITA files in Frame 8, and am unable to save a generated Frame file as a PDF. I keep getting these errors:

  • "To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed."
  • "To execute "Save as PDF" command you must have PDF Job Options defined.

I have Acrobat Distiller 8 installed, so I don't know why I'm getting the first error. I opened Distiller, and still got the error.

Also, I did try to set job options using Format > Document > PDF Setup. On the PDF Setup dialog box, the only job option in the PDF Job Options drop-down list was High Quality Print. When I clicked Set, I got a message stating that "The selected PDF Job Option does not existing in the current installation. Either create this Job Option or select an available Job Option."

How do you create a valid job option? How do you get it to show up in the drop-down list? I looked at the Adobe PDF properties in Print Setup, and the Default Settings show several job options including the High Quality Print option.

Any advice would be greatly appreciated.

This topic has been closed for replies.

1 reply

Arnis Gubins
Arnis Gubins
Inspiring
April 22, 2009

It sounds like FM is not seeing your Acrobat installation properly.

Did you install Acrobat before or after FM? You might want to try running the "Repair Acrobat Installation" option in Acrobat under the Help menu.

Did you by any chance also install the PDF Creation add-on that came with FM as well as having the Acrobat 8 installed? If so, these can not coexist and you have to uninstall the PDF Creation add-on.

C
cvgs
Inspiring
April 29, 2009

Hi, Arnis,

I work with snoedoc.  We have myriad problems and have decided to divide and conquer as far as our questions.

How do we know if we have the PDF Creation Add on?  We have TechComm Suite 4.0 installed and I see that there is a folder called PDFMaker in the Acrobat 8 folder. Is that what you are referring to?

Somehow, both Snoedoc and I have Acrobat 8 installed three different ways. The folders are named:

Acrobat8

Acrobat 8

Acrobat 8.0

Is this a normal installation? Could that be causing some of our problems?  Our tech support team installed the TechComm Suite and really struggled with it. I am noticing some differences between the contents of the different Acrobat folders.

Also, we seem to be able to select joboptions, but then we get the message that it's not available. What causes that?

Thanks.

Arnis Gubins
Arnis Gubins
Inspiring
April 29, 2009

It sounds like you may have gotten multiple installations of Acrobat components and that has hosed some of the pointers in the Registry that FM is relying upon. I had a similar issue at one point and found incorrect Registry entries pointing to C: drive locations when I had installed on D:.

I'd say the best bet at this point is to uninstall Acrobat 8. Then do a thorough scan to wipe out any folders or Registry entries that pointed to Acrobat. You might want to run Adobe's CS3 clean script, which should get rid of the Acrobat 8 entries. See <http://www.adobe.com/support/contact/cs3clean.html> and I'd also recommend running Microsoft's Windows Installer Cleanup utility at <http://support.microsoft.com/kb/290301>

There also is an Adobe CS4 Clean utility, but this will look for Acrobat9.

After the machines have been cleaned, then re-install Acrobat 8 from the TechCommSuite DVD and get make sure that you download all of the patches (auto-update should flag these anyway for you).

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