Can't send data to fmerror. No "AppData" folder on my Windows 7

I keep getting the "Internal Error" with the same file in both FM9 and FM12: 12004, 14782452, 15332691, 15227491.

It always tells me there is data to be sent to Adobe located at C:\Users\Stalley\AppData ... , but there is no such folder anywhere on my hard drive.

It happens when I try to save a particular file or All files in book.

Just tried it again and got 9004, 5229184, 5282600, 5283068

I am in desperate need of help with this.

This topic has been closed for replies.

Participant

I changed the view so I could see all Hidden folders. It still is not there.

Inspiring

How far down the path to C:\Users\Salley\AppData\Roaming\Adobe\FrameMaker\9 [or 12] can you see folders?

You can also use the system search to look for any "FrameLog*.txt" files.

Participant

C:\Users\stalley Beyond that, nothing that applies.

The Internal Error message says to look in

C:\Users\stalley\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_14.01.27_09.40.53.txt

No AppData folder. I've searched for Roaming and FrameLog on the whole HD, but nothing.

Community Expert

It’s a hidden folder – change your options to see them

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