Can't separate funds into separate FrameMaker files

Question

We have an automated process that was internally created in FrameMaker that takes a FrameMaker Book file that contains a large number of individual mutual fund files and breaks out each mutual fund into an individual file using the fund’s unique product code, removes sector tabs, and removes page numbers, then creates a postscript file. The user selects the functionality from a menu choice within an internally created “Marketing” menu on the FrameMaker menu bar. It is not functioning properly.

Instead it is generating error messages.

Adobe FrameMaker (Structured): FrameMaker.exe - Application Error:
The instruction at "0x00cc1940" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program.

and

Error:
Internal Error 8004, 6343116, 8 483344, 0. FrameMaker has detected a serious problem and must quit.

A file named "C:\Program Files\Adobe\FrameMaker8\FrameLog_11.10.17_07.52.51.txt" has been generated which contains information that may help Frame development improve the product for future release.

We have looked at the FrameLog_11.10.17_07.52.51.txt but it is not helping us diagnose the issue.

Can you help us determine what the problem is and how to resolve it?

Thanks for your help.

Russ Ward · Answer

blgeorge,The problem is likely some bad code in a plugin you are using to do this processing. The error log won't help you... only a developer working in a debugger can. You'll need the original source code, a development environment, and somebody that knows how to use it all. Otherwise, you are out of luck, unless you can find some odd way to circumvent the crash.FWIW, FDK code is very sensitive to memory violations. It is very easy to cause a crash. In many cases, a violation will not cause a crash on one computer but will on another, may not appear on one OS but will on another, etc., so it is likewise easy to write bad code and not know it right way. More than likely, it is a simple fix if you have someone with the expertise. As the end user, though, there isn't much you can do.Russ

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