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Almtuna
Almtuna
Inspiring
Aug 24, 2022 3:58 PM UTC
Answered

Can't start FM2019 anymore

I can't get FM19 running on my Windows 10 computer today.

First I get:

 

When I click "Sign In Now", I get:

I do have the latest Windows 10 updates. I also have the latest versions of Firefox, Chrome and Edge installed.

 

I've been using FM2019 on this Windows 10 computer for a couple of years. However, occasionally I run FM2019 on another Windows 10 computer (when distance working.) Perhaps the other computer was used the last time I used FM2019. (That computer is completely turned off. And 400 miles away.)

 

What can I do to run FM2019 today, on this computer?

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    Matt-Tech Comm Tools
    Matt-Tech Comm ToolsCorrect answer
    Community Expert
    Aug 24, 2022 4:23 PM UTC

    Can you confirm you've attempted the solutions at

    https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

     

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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    5 replies

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    Aug 24, 2022 4:05 PM UTC

    Likely has to do with things discussed here

    https://community.adobe.com/t5/framemaker-discussions/update-required-your-browser-or-operating-system-is-no-longer-supported-framemaker-2019/m-p/12330961

     

    Translate
    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Almtuna
    AlmtunaAuthor
    Inspiring
    Aug 24, 2022 4:19 PM UTC

    It is? I've been running FM19 on this computer as late as this summer, just before my vacation. And now I'm back and FM19 doesn't start.

     

    Windows 10, Feature update to Windows 10, version 21H2, latest update August 9, 2022—KB5016616 (OS Builds 19042.1889, 19043.1889, and 19044.1889).

     

    Edge version 104.0.1293.63 installed.

     

    Translate
    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity ExpertCorrect answer
    Community Expert
    Aug 24, 2022 4:23 PM UTC

    Can you confirm you've attempted the solutions at

    https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

     

    Translate
    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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