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Participant
February 11, 2015
Question

Can you get the license number from an existing product?

  • February 11, 2015
  • 2 replies
  • 768 views

Hi there,

I have Adobe technical suite 3 currently installed on my PC, the IT guys at my company installed it.

My problem is that my pc is up for replacement and the IT guys that installed the Adobe technical suite have moved on and no one has the license numbers. They have apparently vanished into the wind.

So I was thinking, is there a way to get the license information from my existing installment, so i can install the software on my new PC?

Kind Regards,

Paul Higgs

Australia

This topic has been closed for replies.

2 replies

AJIT_M
Inspiring
February 18, 2015

Hi There,

Please contact us on 1800-833-6687 and follow IVR options 2 > 4 > 2 and you can also chat with an expert by clicking on the following link :-

Chat with an Expert

Regards,

Ajit

Participant
February 18, 2015

Hi Ajit,

I am based in Brisbane, Australia, i tried calling the 1800 number the number was not connected. looking at number, if it is an australian phone number there 1 too many digits in the number.

One of my colleagues, who linked his serial number with his adobe account, has been able to move is Adobe software to his new pc.

Would it be possible to provide a serial number to you to find out who bought the product and how many seats are on that license?

Can i arrange a time to discuss this with you?

Kind Regards,

Paul

Jeff_Coatsworth
Community Expert
Community Expert
February 11, 2015

There are third-party products that help sniff out license info, but I’d try the Adobe Licensing website to see if all your info is recorded there.

Participant
February 18, 2015

Hi Jeff, no luck there...no products are linked to my account