Skip to main content
thomasd70479717
thomasd70479717
Participant
Nov 7, 2018 7:50 PM UTC
Answered

cannot access help files in FrameMaker 19

I am unable to select anything on the Help menu in FM 19. When I click on the menu, it displays, but when I try to select anything it closes. Is anyone else experiencing this difficulty?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    LinSims
    LinSimsCorrect answer
    Community Expert
    Apr 11, 2019 8:22 PM UTC

    Dell UltraSharp U2410 is 1920 x 1200 / 60 Hz, and that's fairly standard anymore, or even on the lower end. If it were a 4K monitor, you'd be looking here. Access this by right-clicking on the shortcut and selecting Properties from the pop-up menu. It's at the bottom. I don't have a 4K monitor so I can't tell you where to go from there ...

    View reply

    8 replies

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    Apr 11, 2019 8:22 PM UTC

    Dell UltraSharp U2410 is 1920 x 1200 / 60 Hz, and that's fairly standard anymore, or even on the lower end. If it were a 4K monitor, you'd be looking here. Access this by right-clicking on the shortcut and selecting Properties from the pop-up menu. It's at the bottom. I don't have a 4K monitor so I can't tell you where to go from there ...

    Translate
    lauraj6856310
    Participant
    Apr 11, 2019 8:29 PM UTC

    That worked! Thanks!

    Translate
    lauraj6856310
    Participant
    Apr 11, 2019 6:07 PM UTC

    I just installed 2019 and the top-level menu items jump the menu item to the left. I cannot get to selections under the Help top-level menu at all.

    Translate
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Apr 11, 2019 6:22 PM UTC

    lauraj6856310​ did you apply all the patches that have come out since FM2019's release?

    Translate
    lauraj6856310
    Participant
    Apr 11, 2019 7:25 PM UTC

    I applied latest patches (15.0.3.603). I can view and select the Help menu items now, but the top level menus are really twitchy! It shouldn't be so hard to view and select a menu item. Is there something I can set to change this?

    Translate
    K.Daube
    Community Expert
    K.DaubeCommunity Expert
    Community Expert
    Nov 9, 2018 8:58 AM UTC

    I currently have only a beta version (15.0.2.xxx) with no such problem. I can not remember that in the released version (15.0.0.393) or updated version (15.0.1.430) this problem existed.

    ➔ It may be worth to uninstall and install again.

    Klaus Daube

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices