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Lynn_ML
Participant
May 1, 2018
Answered

Cannot activate FrameMaker 8

  • May 1, 2018
  • 3 replies
  • 693 views

I have a legitimate copy of FrameMaker 8. The license code is apparently registered to a former co-worker's personal address even though it's the company's copy, so Adobe Support will not give me the Authorization Code I need to register it.

Is there a workaround so I can activate FrameMaker 8? The company has batch files that are dependent upon this version of FrameMaker, which is why they cannot upgrade to the current version.

Thanks,

--Lynn

This topic has been closed for replies.
Correct answer Lynn_ML

I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

3 replies

L
Lynn_MLAuthorCorrect answer
Participant
May 1, 2018

I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 1, 2018

    I'm happy to hear it worked out for you!!!

    I'm curious to know what the first person thought you'd solve by going to a user-to-user forum!!

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 1, 2018

    If an option, you could have the previous employee fill out the license transfer form.

    Transfer an Adobe product license

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    L
    Lynn_MLAuthor
    Participant
    May 1, 2018

    Alas, that is not possible. The previous employee was terminated, and the one who has the license under his name left the company (and the area) several years ago.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 1, 2018

    I'd contact FM support by e-mailing them - tcssup@adobe.com. Explain the situation & provide as much proof as you can that your copy of FM8 is owned by the company.

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