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erlingn73238727
erlingn73238727
Participant
January 8, 2020
Answered

Cannot change file information in FrameMaker 2019

  • January 8, 2020
  • 4 replies
  • 1269 views

A third party created a template for us and entered some sample (nonsensical) text in the Title and Subject fields of the File Info dialog. When I delete that information, click Set, and close & save the file, the deleted information comes back when I reopen it. I can't get rid of it! Any suggestions would be greatly appreciated.

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

4 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 16, 2020

@VeraD - commenting here won't help push the needle much - you need to vote on the Tracker bug itself to register with Adobe.

W
Community Expert
Winfried RengCommunity Expert
Community Expert
January 10, 2020

Hi,

 

There is already a bug report in the Adobe Tracker.

The bug number is: FRMAKER-6903

https://tracker.adobe.com/#/view/FRMAKER-6903 

The report is for FrameMaker 13 and not 15. You might vote for it and add a comment.

 

Best regards

 

Winfried

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 10, 2020

    Done. It's a stupid, trivial annoying itch, and it can't be that hard of a fix...

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      January 9, 2020

      That's not nonsense. That's from the "Parts Catalog" that Adobe provides as sample text for the various tutorials you can use. See C:\Program Files\Adobe\Adobe FrameMaker 2019\Samples\PartsCatalog for the files.

       

      Jeff suggests one workaround. For me, what I do is create a blank document using the Portrait template, then I import all the formats from the other document except for the Document Properties. 

       

      ETA: Oh, yes, and remember to create a brand-new book file from scratch, too, or it'll reappear. The book file stores those properties and I've yet to find a way to get rid of them. Sometimes Frame is like playing whack-a-mole.

      erlingn73238727
      erlingn73238727Author
      Participant
      January 9, 2020

      What's nonsense is that this has apparently "always been a bug," per Jeff's response above, and Adobe has done nothing about it. I'm finding a lot of annoying problems like this.

       

      Thanks for the workaround.

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      January 9, 2020

      It's a bloody nuisance, yes, but apparently not enough people have complained about it to Adobe. I think the rationale is that if you are creating a new document based on an old one, you'd want the file info information copied too since that generally happens because you're adding a new chapter to a book.

       

      That doesn't explain why it's impossible to delete the information, though. 🙂

       

      Put a bug in. I'll vote for it.

       

      ETA: And by not nonsense, I meant that it's obvious your third-party template creator used the FrameMaker sample files to create your template for you, or at least used a file that had used those files as a starting point, because that's the File Info from them.

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity ExpertCorrect answer
        Community Expert
        January 9, 2020

        IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

          erlingn73238727
          erlingn73238727Author
          Participant
          January 9, 2020

          Thank you, Jeff! That did the trick.

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