Participant

Answered

Cannot change file information in FrameMaker 2019

10 replies
1299 views
Translate

A third party created a template for us and entered some sample (nonsensical) text in the Title and Subject fields of the File Info dialog. When I delete that information, click Set, and close & save the file, the deleted information comes back when I reopen it. I can't get rid of it! Any suggestions would be greatly appreciated.

This topic is closed to new replies. Start a new post to keep the conversation going.

Jeff_CoatsworthCorrect answer

Community Expert

IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

Jeff_Coatsworth

Community Expert

@VeraD - commenting here won't help push the needle much - you need to vote on the Tracker bug itself to register with Adobe.

Translate

W

Winfried Reng

Community Expert

Hi,

There is already a bug report in the Adobe Tracker.

The bug number is: FRMAKER-6903

https://tracker.adobe.com/#/view/FRMAKER-6903

The report is for FrameMaker 13 and not 15. You might vote for it and add a comment.

Best regards

Winfried

Translate

LinSims

Community Expert

Done. It's a stupid, trivial annoying itch, and it can't be that hard of a fix...

Translate

LinSims

Community Expert

That's not nonsense. That's from the "Parts Catalog" that Adobe provides as sample text for the various tutorials you can use. See C:\Program Files\Adobe\Adobe FrameMaker 2019\Samples\PartsCatalog for the files.

Jeff suggests one workaround. For me, what I do is create a blank document using the Portrait template, then I import all the formats from the other document except for the Document Properties.

ETA: Oh, yes, and remember to create a brand-new book file from scratch, too, or it'll reappear. The book file stores those properties and I've yet to find a way to get rid of them. Sometimes Frame is like playing whack-a-mole.

Translate

erlingn73238727Author

Participant

What's nonsense is that this has apparently "always been a bug," per Jeff's response above, and Adobe has done nothing about it. I'm finding a lot of annoying problems like this.

Thanks for the workaround.

Translate

LinSims

Community Expert

It's a bloody nuisance, yes, but apparently not enough people have complained about it to Adobe. I think the rationale is that if you are creating a new document based on an old one, you'd want the file info information copied too since that generally happens because you're adding a new chapter to a book.

That doesn't explain why it's impossible to delete the information, though. 🙂

Put a bug in. I'll vote for it.

ETA: And by not nonsense, I meant that it's obvious your third-party template creator used the FrameMaker sample files to create your template for you, or at least used a file that had used those files as a starting point, because that's the File Info from them.

Translate

Jeff_Coatsworth

Correct answer

Community Expert

IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

Translate

erlingn73238727Author

Participant

Thank you, Jeff! That did the trick.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.