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_Karen_West_
Participant
November 26, 2008
Question

Cannot complete the install of Adobe PDF Creation add-on

  • November 26, 2008
  • 1 reply
  • 296 views
FrameMaker 8 on Windows XP 64 bit

I installed the FM8 trial a couple of weeks ago and today my upgrade arrived, so I installed FM8, complete with license. However, when trying to install the Adobe PDF Creation add-on from disk 2, I get the following message: "Please insert the disk: 1". (The display shows that the file is HelpViewerStrings.dat" at this point.) So I insert disk 1, click 'OK' and get the same message. Clicking 'OK', just displays the message again. When I give up and press 'Cancel' then the install backs out.
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    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    November 27, 2008
    XP 64 is not supported. Thinks like drivers are a problem in XP 64. Move
    to Vista 64 if you can, many things work much better in Vista 64.
    However, I cannot say for sure that all things Frame works well in Vista
    64, perhaps someone can chime in.

    Mike
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