Participant

Answered

Cannot install Framemaker 19

Forum|Forum|4 years ago
August 25, 2021
3 replies
3808 views

My company recently merged with a bigger company and they want me to download Framemaker 19 to be compatible with the rest of the new department. I was running an older Framemaker version. I have a new computer with Windows 10 21H1 installed 8/21/21. The company got me a license for Framemaker 19 through a reseller--a company called Connections. Nobody could tell me how to actually download Framemaker including all the Adobe help screens. Finally, an Adobe chat person got me to a page where I downloaded a file without having to put in a credit card number (the license was already paid for). I downloaded this file: Framemaker_15_x64_LREFDJ.zip.

I ran this file and the installer quickly stopped with this message: "Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system." I checked for updates and the screen said "You're up to date."

There was something mentioned about needing Internet Explorer 11. I have Internet Explorer on the computer but the About Internet Explorer screen does not give a version number, only Windows 10 Enterprise.

I know there is now Framemaker 20 but the Adobe page let me choose Framemaker 19 to download so it doesn't seem like this is the issue. My new company insists I need Framemaker 19 to be compatible with them.

I have spent two days now on this and am totally stuck and frustrated. No help from Adobe. Won't answer any questions because I don't have paid support even though I can't even install the program we bought. Can somebody please help me get through this?

Andy C

Installation

This topic has been closed for replies.

Correct answer Ksenia Maschenko

Hi AndyKal, I've jsut found the solution, hooray!

https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

Just one note. In one of the steps of SOLUTION 1 they say: Copy the folder P7 and paste it in C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp

In fact I didn't have these OOBE\PDApp folders inside the Adobe folder, so I just created them manually and pasted the P7 folder there. And it worked!

K

Ksenia Maschenko

Participating Frequently

Same problem here! I have ALL the latest Windows 10 updates on my PC. And FM 2019 update 8 (the latest one). And everything worked fine when I generated my outputs in May 2020. This week I need to produce updated outputs of documentation for our latest release, and guess what happened! FM 2019 suddenly broke down! (as it always does, BTW).

So first it refused to make a PDF output saying that no PDF printer was found. Well, I'm definitely not the one who took it, lol! I already had the same problem before with this disappearing Adobe Distiller. So I thought that maybe re-installation will help. So I removed my FM 2019 from my PC, downloaded an official FM 2019 update 8 from the Adobe website to make sure I am installing the same version that I had before.

Then I ran Setup, and TAH-DAAAH! "Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system." Please, someone shoot me down right now! What have I done to deserve this! I have NEVER ran across any software that keeps constantly giving me so much headache by simply NOT WORKING properly!

I have an i7 laptop with 16 gigs of RAM and all the latest updates including the browsers!

K

Ksenia Maschenko

Participating Frequently

"in May 2021" I meant, not 2020 of course.

kglad

Community Expert

adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Nancy OShea

Community Expert

If this is a company computer, I suggest you contact your IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

A

AndyKalAuthor

Participant

I still haven't solved the problem of getting this message during installation:

"Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

IT told me to use the Chrome browser, then to load Javascript. No luck. They don't seem to have any experience with Adobe products. The browsers were properly set to Tl-2. The computer meets all Framemaker specs for installation--memory, hard disk size, Dell Latitude 5420, Intel Core vpro i7.

Any other ideas?

Nancy OShea

Community Expert

Your IT dept should submit a support ticket through their Adobe admin console.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

is your computer 64 bit? check this and other specs, FrameMaker System Requirements (adobe.com)

A

AndyKalAuthor

Participant

Yes, the computer is 64-bit and meets all the rquirements listed for Framemaker. That was definitely checked because my old computer did not meet requirements for Framemaker 2019. I see from researching the Internet that this installer message ("Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system) has been a problem for many users not just with Framemaker but with other Adobe programs. And it was not necessarily related to updating the system or browser but some other technical problems, and the fix unfortunately (such as messing around with the registry) was beyond my technical ability to understand.

I still need help if anybody has had this experience.