Participant

Question

Cannot Read Font Metrics Issue on Save As PDF

Forum|Forum|15 years ago
November 10, 2010
3 replies
3770 views

Hi All

On saving a document as PDF, the FrameMaker Console displays the message:

The font file may be damaged.
maker: Cannot read font metrics from font file named Tahoma-Bold.

The PDF is created but it contains squares in place of letters.

This only happens for one document within my book.

I have removed and reinstalled Tahoma, with no effect.

What has happened and what do I need to do to enable save to PDF for this document.

I am using FrameMaker 9.0 installed as part of Technical Suite 2 and running on Windows 7 professional.

Thank you for your help.

Claire

This topic has been closed for replies.

A

Art_Campbell1

Inspiring

What happens when you generate a PDF by printing to the Adobe Acrobat printer (which should be set as your system default printer) instead of using the (perpetually broken) SaveAs PDF?

A

Anonymous

In answer to Art's question -- I tried the other way first, Print Book --> Adobe PDF printer, with slightly different but equally unsatisfactory results. I only tried Save As PDF because the other didn't work. After the fix of clearing the check box, they both work. But I just reversed it to test again, so I could tell you more clearly what happens, and now Print Book --> Adobe PDF printer works and Save As PDF is back to not working.

There was another issue, possibly related or possibly not -- a second version of the Adobe PDF printer appeared in my Printers list. The IT folks deleted the dup. That's the only other change that might affect the above.

M

michael_hunsberger

Participating Frequently

I am having a similar problem.

I get the following messages in the FrameMaker Console:
The font file may be damaged.
maker: Cannot read font metrics from font file named Tahoma-Bold.

The font file may be damaged.
maker: Cannot read font metrics from font file named Tahoma.

PDF also contains squares where Tahoma font is used. No other fonts are affected.

Tahoma font displays correctly on the screen, and when generated to PDF from MS Word.

I am using Windows 7 64-bit. and just updated to SP1. No problems before this.

I found that if I select the "Convert CMYK Colors to RGB" option, the PDF prints correctly and the Tahoma font displays properly. I have NO idea why, but would be interested if anyone else finds similar results.

Michael_Müller-Hillebrand

Legend

Claire, Michael,

Have you patched your FrameMaker installation to the latest version 9.0p255?

Making sure that Convert CMYK to RGB is checked when creating PDFs via Save As PDF unfortunately resolves several problems with color and fonts. The PDF generation process has not changed for FrameMaker 10 and this »method« therefore applies to the latest version as well. Sad.

- Michael

M

michael_hunsberger

Participating Frequently

Thanks for your reply Michael.

Yes, I am using FrameMaker 9.0p255. Checking Convert CMYK to RGB seems to have fixed my problem. It is just interesting that it affected only the Tahoma font. I might look into switching to a different font for my templates in the future.

Van Kurtz

Inspiring

Claire,

I would first make sure that the bad document is indeed using the installed version of Tahoma-Bold, and not some other version that is not installed but may have been in the past or on another computer. If your content is tagged properly, you can import the formats from a good document; then see what happens.

Maybe the content in the bad document was imported or copied from another application file. If so, this could be the source of the wrong font.

Maybe the content in the bad document was created in an earlier version of FrameMaker that was not unicode compatible. You may have to fix each square character manually.

Van

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