Participant

Question

cannot save as PDF in FrameMaker

Forum|Forum|6 years ago
May 11, 2020
6 replies
882 views

How can I solve this problem? Thanks

This topic has been closed for replies.

Community Expert

Community Expert

When you installed FrameMaker, did you include the "headless" PDF creator/distiller? Do you also have Acrobat Pro installed? As I recall, having both can create conflicts, so if you do have both, try this:

Uninstall Acrobat Pro.
Uninstall FrameMaker.
Reinstall Acrobat Pro.
Reinstall FrameMaker with a custom installation and deselect the PDF creator. I forget what this looks like, but it should be an obvious selection.

tim137Author

Participant

I have tried solution 1 in Adobe PDF printer is missing | Manually install PDF printer . It didn't work.

And for solution 2, I couldn't find Documents\*.pdf (Adobe PDF) in the drop-down list.

Also, I have tried https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html to install distiller, but I cannot locate the folder AdobePDFCreationAddOn12_x86_x64.

May I know if there are other solutions?

Community Expert

Community Expert

Hi tim137,

Which FrameMaker version do you have? Do you have the latest update?

Your issue is something for the Adobe support. Contact tcssup@adobe.com

They should be able to help you.

Best regards

Winfried

tim137Author

Participant

I am using Framemaker 2019 and updated to the latest.

Contacted tcssup@adobe.com and waiting for the reply. Thanks