Skip to main content
C
Christine5EE5
Participant
September 15, 2023
Answered

cannot update from FM 2020 Version 16.0.4 to version 16.0.5

  • September 15, 2023
  • 1 reply
  • 512 views

When trying to update from version 16.0.4 to version 16.0.5, I get an error message that tells me there is a conflict. It says "Please save your work and close the following programs for all logged in users, then click "Continue": -Adobe FrameMaker, -FrameMaker is invoking characterMap.exe (Error Code:131)" 

then it says Quit or Continue. and Get Help. I followed the directions in Get Help, but it is not solving the issue. I am the only person with the program. No files or books are open. I shut down anything Adobe related in task Manager and any other items it says. It is not fixing the issue.

 

Originally I was doing an update in hopes that the program would not get hung up when I was trying to save the book as a PDF.

    This topic has been closed for replies.
    Correct answer frameexpert

    If you press Control+Alt+Delete and open the Task Manager, do you see a CharacterMap process? If so, quit the process and try the update again.

    1 reply

    frameexpert
    Community Expert
    frameexpertCommunity ExpertCorrect answer
    Community Expert
    September 15, 2023

    If you press Control+Alt+Delete and open the Task Manager, do you see a CharacterMap process? If so, quit the process and try the update again.

      C
      Christine5EE5Author
      Participant
      September 15, 2023

      No, that was not showing when I tried it. I did close out of anything else FrameMaker or Adobe related to see if that would fix the issue. I will check again to be sure. Thanks.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices