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jacob_2995
Participant
June 19, 2026
Question

Clearing Cache Breaks Image References

  • June 19, 2026
  • 2 replies
  • 0 views

I have noticed something unusual happening after I clear my local cache on my PDM system.

All of our FM files are saved on our SolidWorks PDM system, and we are encouraged by our IT department to clear out our caches regularly. 
After a recent cache cleanout, I opened up all the FM files associated with a book that contains nearly one hundred images, all of which are also saved in the same PDM system. Once opened, every image appeared as a gray box. However, the file path shown on each image’s object properties was still intact and valid. Curiously, when I opened up the image from file explorer and clicked back into FrameMaker, the image would change from the gray box to its proper appearance.
While we were discussing this issue, my coworker also cleared out his cache. The same issue happened with him.

Is there a quicker way to resolve this issue than opening up each image individually?

    2 replies

    Community Expert
    June 19, 2026

    Hi,

    I would guess that FrameMaker stores the images in its cache, so that you can flip through a document faster. When you delete the cache, it must check each image, and then at first it shows grey boxes. Later the correct image is shown.

    Best regards, Winfried

    jacob_2995
    Participant
    June 19, 2026

    Winfried: Later the correct image is shown.

     

    Will this update happen automatically with time, or will each image still have to be opened?

    Bob_Niland
    Community Expert
    Community Expert
    June 19, 2026

    jacob: Is there a quicker way to resolve this issue than opening up each image individually?

    What happens if you cycle:
    View 🞃 Options… 
    ☐ Graphics [Set]
    ☑ Graphics [Set]

    jacob_2995
    Participant
    June 19, 2026

    Thanks for getting to me on this issue! Unfortunately, this did not fix the issue.

    Originally, the graphics toggle was on. Toggling it off made all the images turn white. When I switched the graphics toggle back on, the gray boxes returned.