Skip to main content
LNHarding
Inspiring
Jul 30, 2021 1:57 PM UTC
Answered

Configuration issues with FM16 custom templates...

I have been attempting to use custom templates in my FM16 version, however I have been experiencing a lot of different issues. I have noticed that this path "%appdata%\Adobe\FrameMaker\16" does not exist on my computer. Is this an issue that would have happened when FM16 was installed or can I manually add that file to the appdata location and have it work correctly? 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Barb Binder
    Barb BinderCorrect answer
    Community Expert
    Jul 30, 2021 3:45 PM UTC

    I may be wrong about this, @LNHarding because I install a lot of Adobe software, but I think the Fm installation asks you if you want to use the default location or a custom location. Did you install Fm yourself, or did IT do it for you? If IT, can you search for one of the folders in my original screen shot to see if you can track it down?

     

    If not, then yes, I'd do an uninstall/reinstall and keep an eye out for the location message. 

     

    ~Barb 

    ~Barb at Rocky Mountain Training
    View reply

    9 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    Jul 30, 2021 3:45 PM UTC

    I may be wrong about this, @LNHarding because I install a lot of Adobe software, but I think the Fm installation asks you if you want to use the default location or a custom location. Did you install Fm yourself, or did IT do it for you? If IT, can you search for one of the folders in my original screen shot to see if you can track it down?

     

    If not, then yes, I'd do an uninstall/reinstall and keep an eye out for the location message. 

     

    ~Barb 

    Translate
    ~Barb at Rocky Mountain Training
    LNHardingAuthor
    Inspiring
    Jul 30, 2021 4:24 PM UTC

    I installed it myself...but I typically install the default unless I am told otherwise. I went ahead and reinstalled and found the appdata files now...hopefully starting fresh will allow me to get my templates figured out! 

     

    Thank you!

    Translate
      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      Jul 30, 2021 2:55 PM UTC

      I usually put my custom templates in the Template folder in FrameMaker. That makes them available through the New from template button in the Welcome screen.

       

      C:\Program Files\Adobe\Adobe FrameMaker 2020\Templates

       

      What sort of issues are you experiencing?

      Translate
      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      Jul 30, 2021 3:35 PM UTC

      Note that you must have administrator privileges to save templates to that folder and you must also have write privileges to the folder.

      Translate
      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      Jul 30, 2021 2:49 PM UTC

      Hi @LNHarding:

       

      Before you reinstall, just confirming that you a.) enabled Hidden Files in the View menu and b.) followed this path:

       

       

       

      ~Barb

      Translate
      ~Barb at Rocky Mountain Training
      LNHardingAuthor
      Inspiring
      Jul 30, 2021 3:36 PM UTC

      Yes I did...unfortunately the FrameMaker 16 folders are not in the Roaming folder. Thank you! 

      Translate
      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      Jul 30, 2021 2:29 PM UTC

      It's a hidden folder - did you set your File Explorer view to show hidden files?

      Translate
      LNHardingAuthor
      Inspiring
      Jul 30, 2021 2:34 PM UTC

      Oh I forgot it was hidden...but when I go to AppData>Roaming> it only shows Microsoft...nothing about Adobe...even with the hidden items on. I'm assuming that means there was an issue with the installation and I should reinstall?

       

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices