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Question

Could not generate PDF file from FM and I did not see Acrobat Pro DC in my computer

Forum|Forum|7 years ago
June 2, 2018
3 replies
1438 views

Hi,

I was able to generate PDF files a few months ago from FM 2017. However, after Adobe CC updates (it claimed that my enterprise license was not valid and forcing me to uninstall and reinstall). I could see Adobe DC Pro in my computer

When I save as PDF, FM goes to busy for awhile but nothing happens after that. Is there a log that I could for error messages?

This topic has been closed for replies.

H

hor mengy6464193Author

Inspiring

Jeff_Coatsworth

Community Expert

There you go - 1803; your best answer is to roll back to 1709 (if you can); if you can't, then you'll be waiting for the Microsoft patch fix to be issued (hopefully soon).

H

hor mengy6464193Author

Inspiring

Dear Barb,

I am using Windows 10.0.17134 Build 17134.

I am able to save book or FM to PDF but setting CMYK instead of RGB. The latter did nothing.

However, embedded video does not work now.

Best regards

Hor Meng

Jeff_Coatsworth

Community Expert

I am using Windows 10.0.17134 Build 17134.

Check the "Version" that Win10 says you're using to confirm, not the OS Build info.

H

hor mengy6464193Author

Inspiring

Hi:

I tried to print the FM to PDF file via Adobe PDF printer:

but it gives me this error.

Barb Binder

Community Expert

What version of Windows, exactly?

The 1803 Win 10 update created issues with the PDF export from FrameMaker (roll back to 1709 if you still can). A patch is to be issued soon (hopefully the next "Patch Tuesday"). For more details see: https://forums.adobe.com/thread/2476727.

~Barb

~Barb at Rocky Mountain Training

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