Participant

Question

Create PDF, Freezes FrameMaker 2017 on Parallels for Mac

Forum|Forum|8 years ago
October 19, 2017
3 replies
1134 views

I cannot Save to PDF or print PDF when running FrameMaker 2017 in Parallels for Mac. I'm guessing I have a setup problem. I can print and save to PDF just fine with these same files and same FrameMaker 2017 installed on my PC.

Whenever I try to Save to PDF or print to PDF, FrameMaker becomes unresponsive (with not responsive message) almost immediately and never recovers from that condition. I have to force quit the application. I can work in the files in Mac (Parallels), save, etc. All functions work. I just cannot print.

I switched to Mac (MacBook Pro Mid-2015 running OS 10.12 Sierra) with new job/role about a year ago and I work almost exclusively on the Mac now. All output from FrameMaker is PDF/electronic. I just have to switch over to the PC to save to PDF or print to PDF. All files are sync'd by Dropbox between the machines, so I know it is not the files. They print fine from the PC. I believe the setups are identical, but I'm obviously missing something with the Parallels setup. I had the same problem with Parallels 12 and just upgraded to Parallels 13 about a month ago. I have all current versions of Acrobat and Distiller installed on both the Mac and in the Windows virtual environment, Parallels).

I've searched the forums and beyond. I see previous problems solved with ensuring Acrobat is installed on both... Adobe PDF is default printer... rely on system fonts unchecked... I believe all of that is correct. I just cannot get it to work. Distiller runs fine. I have tried to print to .ps and distill, but it hangs when trying to generate a .ps file too. !

This topic has been closed for replies.

S

Stefan Gentz

Legend

A few questions:

(1) What happens when you “save as” an FM file into the same folder where you would also save as the this file as a PDF? Does that work?

(2) Is the destination folder for the PDF on the Windows partition or on the MacOS partition?

(3) Is the destination folder a dropbox folder or a “normal” folder?

(4) Does it also happen, when you create a completely new, empty FM file, add some text, save it and then save as PDF?

(5) As you mentioned you updated Parallels from 12 to 13 – did it work in Parallels 12?

MichaelKazlow

Legend

I had a similar problem, Had to uninstall Acrobat, run the Acrobat Cleaner tool, the re-installed Acrobat.

chrisd35827967Author

Participant

Good suggestions. I did try the Acrobat clean procedure. No change.

I also checked the network drives option. I am not on a network, but I see that the save dialog considered saving back to my Mac mapped drives as a network. I tried saving my same test file back to the same drive (C:) where FM is installed in Parallels virtual machine. I saved to a subfolder of C that I created (so I know I have permissions there). No change. FM still goes unresponsive as soon as I go into Save as PDF.

Be.eM

Inspiring

Just for making this clear: it's totally normal (happens here too) that FrameMaker becomes unresponsive (including a partially blank or dimmed screen) while saving a PDF if you have selected the "CMYK" option. However, FrameMaker recovers from these symptoms once the PDF export has been finished. If you save to PDF with the RGB option selected the screen doesn't go blank, everything looks more "normal", but you still can't click anything during export. So the question is if your FrameMaker is able to finish PDF export when saving it locally.

Bernd

Matt-Tech Comm Tools

Community Expert

I have a list of steps at

http://www.techcommtools.com/framemaker-pdf-tips-and-tricks/

I produce long, complex PDF regularly, and these options have worked for me 100% of the time, using many versions of Fm, and running on vmware Fusion.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

chrisd35827967Author

Participant

Thanks, Matt. I checked your recommendations. I had all of those settings already set. It did remind me to check my embedded fonts source. Since this Parallels is essentially another computer, I did check to ensure I had all the same fonts installed as on my physical PC. That said, I'm not seeing any missing fonts when working on the Mac/Parallels machine, but I noticed the embedding source was slightly different, so I set it up exactly as the physical that is generating PDFs from these files just fine. All in order.

I thought I had a breakthrough today. I was able to generate a PDF file from a single chapter file after saving as .mif (2017), deleting the original .fm file) and then resaving to .fm and updating the book. It took a while, but the PDF was completed and looked good. So, I repeated that process with the other book files, updated the book, and then tried to save as PDF. That was 2-1/2 hours ago and it is still stuck... Still no PDF save... I'm immediately in (Not Responding) status and it never recovers.

Be.eM

Inspiring

Is that writing a PDF with local files into a local folder, or files opened via network and PDF to be written there too? I've experienced major problems with creating FrameMaker PDFs over a network when having the network drives mounted via the Parallels "Shared Folders/Drives" function. If you connect to the network drives (or server) via the regular Windows network functions the PDF creation works much faster and better. And sometimes only then.

Bernd

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded