Cross Ref not working correctly

Forum|Forum|5 years ago
January 15, 2021
6 replies
650 views

I created a cross-ref from one document to a figure in another. When clicking the link in the origin doc, it goes to the figure title for about half a second and then jumps to the section title just before the figure. I have successfully linked to other figures in the same destination doc, but not this one figure. I have removed the markers, remove the image, removed the paragraph tag and reimplemented it. I have tried just about everything but clicking the origin link still goes to the figure and then immediately jumps to the topic heading immediately before the figure.

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Jeff_Coatsworth

Community Expert

Let's start from the beginning - what point version of FM are you running? Structured or Unstructured? How are you making the cross-references - xrefs or hyperlinks?

Matt-Tech Comm Tools

Community Expert

Ken, does Ctrl+Alt+Click work to activate the hyperlink in Fm?

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

LinSims

Community Expert

Have you tried copying a working xref and using it to replace the non-workig one, and then using Replace to update the location?

K

kweather9122

Inspiring

Yes, tried this.

K

kweather9122

Inspiring

Although I didn't intentionally find the real issue, the link does work. When I closed the destination file, the link works just fine. When the source and destination files were both open, it would not work, while others work just fine. Winfried, tried everything you mentioned, except the MIF file wash. As far as Runaround property, I will take a look at that today. Matt, I am cross-referenceing the figure marker and title. In all cases, I created the links the same way.

I have tried removing prior paragraph, removing the figure and relinking, etc., but to no avail. As I said, the link is working from the source file, but not when both source and destination are open. Very strange, since there has been no change in linking method, image import, marker linking to, etc.

Matt-Tech Comm Tools

Community Expert

Are you cross-referencing the paragraph containing the figure, or a marker that's close to the figure?

In Working with Content, I often place an xref marker near a figure if there's no figure title to go with the image.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

K

kweather9122

Inspiring

I have figure titles and makers. As I said, it works, just cannot do the hyperjump within the document. Works fine otherwise, When published, it works fine.