CSH link is not working in CHM file

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Frame maker 2020 chm file(windows help file), the context sensitive link is not working properly when called from visual sutdio and a map id is specified

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Matt-Tech Comm Tools

Community Expert

What's the text of the marker for the ID?

Is it all IDs or just one?

Is it working if Visual Studio is removed from the workflow?

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

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Varuna22280984mn23Author

Participating Frequently

It's all IDs , we are trying to launch the correct page using context sensitive help (.h) file and chm file . Our product is created in visual studio and the product output is not able to launch chm file with CSH . Even with visual studio and without it we are not able to launch with CHM file with CSH

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AlNotAI0249

Inspiring

I am having a similar (or the same) problem. CSH works in help generated by FM 2019 and not generated by FM 2020. I submitted a bug where the .h file was copied to the output directory incorrectly (a <book><book>.h file was created in the output folder instead of <book>.h). This bug was fixed in FM 2020 Update 4, but the problem with CSH was not fixed. I have help generated in 2019 that works fine, but when generated in 2020 with the same source files (and same .h file), CSH doesn't work. I am starting to think that there is some sort of disconnect with the help files generated in FM 2020.

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Jeff_Coatsworth

Community Expert

Was it working before? I suspect it's something in your CSH call that you're making.

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V

Varuna22280984mn23Author

Participating Frequently

The file is called by using a sysytem.windows call (visual studio 2019 and windows 10) and it is working when the file output is generated in Framemaker 2019 but when we upgraded it to 2020 , its not able to call when using the map id . We are able to open the file without the mapid but when you specify the map id it is not able to open the file.

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Jeff_Coatsworth

Community Expert

I think you'll need to have a talk with the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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