Skip to main content
Be.eM
Be.eM
Inspiring
November 29, 2023
Answered

Deactivating FrameMaker 2015 no longer possible?

  • November 29, 2023
  • 1 reply
  • 1502 views

I'm trying to deactivate FM 2015 on one computer in order to transfer the license to another computer, however, FrameMaker insists that it isn't connected to the internet. Well, it surely is, all other web related commands in FrameMaker work as expected.

Is deactivating/logging off also corrupted by no longer supporting communication of the activations servers with old Internet Explorer versions? So how am I supposed to transfer my license?

Bernd

    Correct answer Jeff_Coatsworth

    Quite possibly - I'd give the FM folks a ping - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    November 29, 2023

    Quite possibly - I'd give the FM folks a ping - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

      Be.eM
      Be.eMAuthor
      Inspiring
      November 30, 2023

      Thanks, Jeff,

      however, this is what happens when I send a mail to TCS support. Not really encouraging…

      Bernd

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      November 30, 2023

      Just tested this morning & didn't get any message back - maybe try again?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices