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HelpAngel
Known Participant
July 17, 2016
Question

Disappearing FM 2015 File

  • July 17, 2016
  • 2 replies
  • 2948 views

I am an experienced FrameMaker user who works with unstructured FrameMaker 2015 (using Windows 7) and keep it up-to-date. The issue is that my FM files frequently disappear so that I have to copy the .backup file and create a new .fm file in order to continue working. I'm not doing anything weird, it just happens every once in a while when I try to save a file. For example, I may have been working on a file for several days, or weeks, and it saves fine. Then it decides to disappear. I get the following save error message:

"File C:\Users\....\[name of file].fm has changed on the disk since you last opened or saved it. Someone else has probably modified the file. Do you want to save it anyway?" [I am the sole owner of this file, no one else has access to it. I click OK to save it.]

Then the file disappears. My working folder in Window's Explorer shows the .backup file. Plus 4 new files:

[name of file].fm.DD2

[name of file].fm.EEC

[name of file].fmF28

[name of file].fm.lck

Why does this keep happening?

Thanks!

    This topic has been closed for replies.

    2 replies

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    July 20, 2016

    I noticed something similar half a year ago.

    In my case I had applied the Windows feature "Always available offline" to those files which I edit. If I encounter any issues with the network, I can still continue with my work. When I applied "Always available offline" to a folder, I got a Windows message that this is going to be applied now. However, I can continue working. After I opened a single file and did a small edit, I tried to save the file. FrameMaker showed an error message that the file will be saved under another name. I clicked Cancel and closed the file to do the Edit later again. However, then the file had been deleted from the network! (I had reported this as bug 4103788.)

    I do not know, if this is related to your issue.

    Another question (as your issue seems to be related to graphics handling): Do you have set this preference: Save FrameImage with Imported Graphics?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 18, 2016

    I seem to recall seeing this happen to someone else a while ago - but I don't remember what the issue was - maybe an over-zealous antivirus system. Since you're a solo author, do you have the file locking flag enabled in your Prefs?

    H
    HelpAngelAuthor
    Known Participant
    July 18, 2016

    Yes, that flag is selected.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 18, 2016

    You probably don’t need it on if you’re the only one accessing the files.

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