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David__D
Known Participant
April 1, 2015
Question

Disappearing graphic in HTML Help output

  • April 1, 2015
  • 7 replies
  • 2350 views

I'm running FrameMaker 12.0.4, and I have a bunch of books that I am converting the HTML Help via the Publish command. I've been working on these books for a couple of years and thought they were pretty stable.

However, I have discovered a particular graphic in a particular book which is just simply not there in the HTML Help output.

There's no error message, everything else is as expected - this graphic is just missing!

It is a PNG in an anchored frame like pretty much all the others in the book. I am at a loss to understand why it's vanishing.

Any suggestions?

I've already tried opening and resaving the PNG in MS Paint (just in case it had some weird unsupported chunks - although I generated it from Illustrator CC 2014, don't see what could be wrong with it),

and I've tried deleting it from the page and reimporting it.

I've tried placing it in different parts of the page.

I've tried turning my computer off and back on again.

    This topic has been closed for replies.

    7 replies

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    feline_1973
    Inspiring
    March 30, 2017

    Perhaps I should raise a bug in the new Tracker saying that the old BugBase link doesn't work?

    EDIT: Done. I've raised Bug Id: TKR-86 to complain that the BugBase is broken.

    F
    feline_1973
    Inspiring
    March 21, 2017

    Have they replied to any of your messages so far, Arnis?

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 22, 2017

    Nope, feeling like a mushroom [kept in the dark and fed ....]

    F
    feline_1973
    Inspiring
    March 20, 2017

    The old Bug Base is still obfuscated...

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 20, 2017

    I've sent another message about the broken link - this time to the Forum management team instead of FM engineering. Hopefully, there will be a response to this soon.

    F
    feline_1973
    Inspiring
    March 10, 2017

    Still can't get to see the previous bugbase.... Adobe covering their tracks nicely

    F
    feline_1973
    Inspiring
    March 10, 2017

    The "Object Properties" pod is doing the same thing.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 10, 2017

    What's the "same thing" that the Object Pod is now doing? Have you logged this in the Tracker system?

    F
    feline_1973
    Inspiring
    March 1, 2017

    I'm getting this same type of thing happening in a CHM file again today - a PDF graphic in an anchored frame just appears as a blank frame in the CHM (it even still has the Alt Text tooltip from the frame, forlornly popping up over a blank white space...)

    Distiller gets invoked when the CHM is being made, and the log file for the CHM creation merrily lists a JPG with a filename matching the PDF that has supposedly been created.

    (This is still using the exact same Frame 12 and .sts settings and source files I was using in 2014, which mysteriously are no longer working - maybe Distiller is different in the meantime?!)

    The old Bugbase link is still broken.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 1, 2015

    Is it a PNG with indexed (PNG-8), 24-bit RGB or (PNG-24) or 32-bit RGB + alpha (PNG-32) colours? Any transparency or interlacing being used?

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    David__DAuthor
    Known Participant
    April 1, 2015

    I suspected something along those lines too, Arnis.

    I just opened the PNG in MS Paint and tried saving it as Windows BMP. Paint asked me "you will lose transparency if you do this, is that OK?" - so I thought I was onto something. However I imported the resulting .bmp into Frame and it's missing in the CHM file too! :/

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 1, 2015

    Have you tried creating another simple AFrame on a separate page/file and importing that graphic there also to see if there are any contextual issues with your current location for the graphic?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 1, 2015

    And you’re creating a CHM or WebHelp? HTML Help seems to imply CHM, but I just wanted to be sure. You haven’t got it conditionalized in any way, do you?

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    David__DAuthor
    Known Participant
    April 1, 2015

    Hi Jeff,

    it's a CHM output, yes,

    and no I've not got any conditional text in there.

    I initially thought it was some weird behaviour because the other graphic in the topic had it's anchored frame set to "run into paragraph", and that seemed to be mucking up everything else after that.

    For instance, I had another topic with a Run into Paragraph graphic, and all the auto-numbering vanished after the graphic in that topic.

    However changing it to "Below Current Line" seems to have made no difference.

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