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chadb77794504
Participant
Jun 13, 2017 3:11 PM UTC
Question

Does FrameMaker publish to ServiceNow?

We have a client whose IT documentation is handled by ServiceNow.

Can FrameMaker publish to ServiceNow?

If not, what might be an affordable third-party that can be used to integrate FrameMaker into ServiceNow?

Thanks.

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4 replies

Arnis Gubins
Inspiring
Jun 14, 2017 12:05 AM UTC

It looks like the various SericeNow versions can import HTML, XML and JSON content. You might be able to publish from FM to a format that can be used or suitably transformed using XSLT as an intermediate step. However, it would be best to find out from the ServiceNow people how exactly they import content.

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chadb77794504
Participant
Jun 14, 2017 12:46 AM UTC

Thanks Arnis. That's helpful.

Chad

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Jeff_Coatsworth
Community Expert
Community Expert
Jun 13, 2017 6:51 PM UTC

Not familiar with ServiceNow - what output are you producing in FM?

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chadb77794504
Participant
Jun 13, 2017 9:03 PM UTC

We haven't decided on the output, yet. I suppose this is a question better asked of the folks at ServiceNow. :-)

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