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Almtuna
Almtuna
Inspiring
Jul 20, 2021 9:59 AM UTC
Answered

Download problem

I'm trying to download the latest FM20 update, the one from June 2nd. But when I click the "Download for all available Updates" I get the following error:

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    Jeff_Coatsworth
    Jeff_CoatsworthCorrect answer
    Community Expert
    Jul 20, 2021 11:19 AM UTC

    I think the FM patches page is still messed up - is your Help > Updates mechanism not working? If not, see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    Jul 20, 2021 11:19 AM UTC

    I think the FM patches page is still messed up - is your Help > Updates mechanism not working? If not, see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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      Almtuna
      AlmtunaAuthor
      Inspiring
      Jul 20, 2021 11:43 AM UTC

      Amazing, "Help > Updates" didn't work earlier today, but now it works!

      16.0.2 is now installing.

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