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bluegiraffe24
Known Participant
August 3, 2018
Answered

Error "Could not open document because it uses unavailable fonts"

I am using unstructured FrameMaker 15 on Windows 10. I am getting this error. I tried opening all the documents in the book and saving them. I tried unchecking "Remember Missing Font Names" in Preferences and unchecking the "File contains unavailable fonts" alert in Preferences.

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Matt-Tech Comm Tools
Matt-Tech Comm ToolsCorrect answer
Community Expert
August 3, 2018

Sorry it DOES give me the error page and says "could not open doc because it uses unavailable fonts" when I try to import the template or run numbering on multiple documents at once. When I import the template on one document, I don't get any errors.


It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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14 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 3, 2018

Is the Console telling you what fonts it's having an issue with?

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bluegiraffe24Author
Known Participant
August 3, 2018

There aren't any fonts coming up in the font pod.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 3, 2018

No, I meant in the FM Console window that appears when you open the problem doc - you may have it turned off in your FM Prefs - it's the "Show File Translation Errors"' flag

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