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Participant
November 12, 2014
Question

Error message "Failed importing documents" when publishing book to responsive HTML5

  • November 12, 2014
  • 1 reply
  • 457 views

Hi,

I have FM12, version 12.0.3. This is a relatively big book (500 pages, conditional text, around 800 images). I have plenty of hard disk space and memory. All files are opened.  Still, 9 times out of 10  (approximately) I have a "failed importing documents" message after a third of the book was processed (not always happening on exactly the same file). Note that the conversion is terribly slow (28 min; around twice as long as when using TCS and Robohelp 11).

My guess is that the guilty ones are the images because they are unfortunately embedded (legacy reasons). With TCS5, Robohelp would crash for the same reason. I had found a script to externalize the graphics (ExtendScript of the week: Externalizing Graphics «  TechComm Central by Adobe); but somehow, this script is not working since I updated from 12.0.2 to 12.0.3. This means I cannot test my hypothesis. Although I wrote a few simple scripts, this one is quite complex and would be difficult to debug. Unless anyone here knows what could have changed to make the script useless after such a small update?

I mention the following just in case it's related and may help you: In the publish pod, when I open the Edit window of the Responsive HTML5, and click on style mapping, after a few minutes this message displays :

*Filename* could not be processed

In which of course Filename is one of the files in the book. Again, I don't know why this error happens.

Any idea about these problems?

Thanks!

This topic has been closed for replies.

1 reply

gcloutierAuthor
Participant
November 13, 2014

Hi again,

I have reverted back to 12.0.2 and used the script (mentioned in the previous post) to externalize all images. After running the script, I had no problem accessing the "Style Mapping" tab. I also could publish to HTML5 twice. This doesn't mean that it will work everytime from now on, but my guess is that it probably will. Oh, and the publishing process is slightly faster (20 min instead of 28).

Still, although I do have some embedded images in my FM files, the largest FM file is only 42 Mb. I don't see why this would cause FM or RH to cause so much trouble. If anyone can help, I would love to have an explanation, a fix or even a work around.

Note that I posted my question regarding the script to the FrameMaker Scripting forum. I still need the script to publish in HTML5! So, this means that I cannot update to 10.0.3, which has many HTML5 improvements.

Thanks!