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Participating Frequently
September 23, 2014
Question

Error message while openning FM file from book

  • September 23, 2014
  • 2 replies
  • 854 views

Hi

When opennig fm from book got this error message:

Internal Error: 10024, 9354041, 6414180, 6416607

FrameMaker 10.0.2 for Intel

Build: 10.0.2.419

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: יום שלישי 23 ספטמבר 2014 15:40:45

To file: C:\Users\alexeyw\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_14.09.23_15.40.45.txt

In log file I got:

=== Header Begin ===

Internal Error: 10024, 9354041, 6414180, 6416607

FrameMaker 10.0.2 for Intel

Build: 10.0.2.419

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: יום שלישי 23 ספטמבר 2014 15:40:45

To file: C:\Users\alexeyw\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_14.09.23_15.40.45.txt

=== Header End ===

[... spurious details removed by moderator]

HOW TO FIX IT?

THANKS

[Please do not post entire error logs - these can only be deciphered by Adobe engineers, not the users in this Forum]

    This topic has been closed for replies.

    2 replies

    IT ARKIAAuthor
    Participating Frequently
    September 27, 2014

    FM is the document of the book

    i cant reinstall it

    how to fix the file??

    thanks

    Arnis Gubins
    Inspiring
    September 28, 2014

    FM = FrameMaker

    .fm = framemaker file

    Can you start FrameMaker (FM) without any files, i.e. just clicking on the desktop icon or from the Start menu? If this crashes, every time, and you have deleted the Linguistics folder,  then try uninstalling and reinstalling the application.

    IT ARKIAAuthor
    Participating Frequently
    September 28, 2014

    Ok sorry,

    I meant to .fm file

    what to do?

    Thanks.

    Arnis Gubins
    Inspiring
    September 23, 2014

    There could be any number of issues that lead to a crash. Can you open individual FM files or does the crash happen for all files that you try to open? Does it just crash on this on book?

    Sometimes the Linguistics folder gets corrupted. Try renaming it to something like Linguistics_old so that FM recreates a new one at start up. It's located at: C:\Documents and Settings\(user name)\Application Data\Adobe\Linguistics

    IT ARKIAAuthor
    Participating Frequently
    September 23, 2014

    Crash even when I open the FM file not from the book itselft..    

    Arnis Gubins
    Inspiring
    September 23, 2014

    Try the Linguistics fix first.