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C
CPortals
Known Participant
June 8, 2010
Question

Error while generating CHM from Framemaker 7.2 using Quadralay webworks 7

  • June 8, 2010
  • 2 replies
  • 790 views

Hi,

Iam using FrameMaker 7.2 and Quadralay WebWorks 7.0 for generating CHM files. While creating the webworks project I get error: "The Wizard was unable to scan documents". The support / information for this error suggests modifying the maker.ini file. However there is no specific information on what needs to be changed in the maker.ini.

Quadralay does not support version 7.0 anymore and no support information is available on their site.  I tried to uninstall and install Framemaker 7.2 and webworks 7 as mentioned on the adobe support site here: http://kb2.adobe.com/cps/328/328048.html. However this does not work and I get the same error.

I urgently require help on this.

Thanks.

    This topic has been closed for replies.

    2 replies

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    June 8, 2010

    C,

    What version of WWP are you using: Standard Edition or Professional Edition. Please specify the name and full version number.

    For a successful collaboration of those tools two things have to be set up: FrameMaker needs to know where WWP lives, and vice versa. I need to know the version to see if we are on the right track.

    - Michael

    PS: I have a list of version numbers here: http://wwp.cap-studio.de/en/versions.html

    C
    CPortalsAuthor
    Known Participant
    June 9, 2010

    Hello Michael,

    Iam using Webworks Publisher Professional Edition 7.0.6.1058 and Adobe FrameMaker 7.2 on Windows XP Professional SP2. I made a fresh installation on another computer which now has only WWP PE 7.0.6.1058 and FM 7.2 and no other versions of these s/w.

    I could find some links on this error after creating this thread. http://forums.adobe.com/message/1237326#1237326 .. I tried to change the maker.ini and edit the windows registry following the instructions mentioned in the post. I modified the folder names and paths appropriately. But the error persists.

    Would greatly appreciate help on this as my project deadline is creeping in

    Thanks much,

    CP.

    P
    pshkiran
    Participant
    June 8, 2010

    Try doing this... Copy the Frame files to your desktop if you are accessing the source files

    from a network location.

    Make sure that you delete any files from the Output and Data folders in your my documents.

    Scan the files and see if it helps.

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