Skip to main content
S
Shelley5E5A
Participant
April 10, 2023
Question

"Failed to download asset" error message using Guides 4.01 and FrameMaker 16.04

  • April 10, 2023
  • 2 replies
  • 317 views

I'm suddenly receiving an error message when trying to open a topic or ditamap via FrameMaker 16.04 connecting to AEM 4.01 via the connection manager. Connection to AEM is successful, but opening of topic/ditamap is not. I can connect to another AEM server instance and topics/ditamaps open without fail. I'm not sure if this is a FM issue or an AEM issue; posting here in hopes someone else has seen it. I've tried rebooting, restarting FM, resetting the AEM connection in FM via the conneciton manager. All fail.

    This topic has been closed for replies.

    2 replies

    pulkitn
    Adobe Employee
    pulkitn
    Adobe Employee
    June 5, 2023

    @Shelley5E5A  Is it resolved for you ?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 10, 2023

    I think that's a "contact FM support, do not pass Go" type of situation. 😁 See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    S
    Shelley5E5AAuthor
    Participant
    April 10, 2023

    Thank you, Jeff!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices