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G
grefghyzehgeh
Participant
April 7, 2009
Question

Failed to load configuration file

  • April 7, 2009
  • 3 replies
  • 3045 views
Hi,

I've been trying to install the trial version of FrameMaker 9 on Vista  Home Premium, but as soon as I start the installer, I get the following  error message:



I then get Select Setup Language dialog box, but the drop-down list is  empty. I do have a BootstrapperConfig.xml file in the Installer  Resources folder, and the installer does work on my XP machine. I  couldn't find any report of such an error anywhere. Note that, oddly, the XML file looks like a binary file...

Does anybody have an idea?

Thanks!

Raph

    This topic has been closed for replies.

    3 replies

    D
    dick2006
    Participant
    September 25, 2009

    It's now getting close to October, and this problem is still there. My Vista machine just hit the same problem.

    C
    C__Stabehl
    Participant
    September 25, 2009

    We did find a solution for our problem, but this was on a company PC with AD company policies. When all company policies was removed before installing, everything went perfectly

    It is a bad solution to remove policies, but I did work, and maybe I will give you an idea on what to look for in your situation

    /Christian

    D
    dick2006
    Participant
    September 28, 2009

    Christian,

    I had no trouble installing the same trial download on Windows XP. My first

    machine is running Vista. I have run into quite a few install issues on

    Vista with various products.

    Dick

    C
    C__Stabehl
    Participant
    August 12, 2009

    Hello

    Did you find a solution on this problem?

    /Christian

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 7, 2009

    You might have to go through the Adobe Support Portal http://www.adobe.com/go/supportportal for this. There's nothing useful about this in the FM9 Vista installation troubleshooting technote and there was a report of this same issue during the beta, but I don't know if anything was resolved.

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