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DTBAIA2005
Participant
February 21, 2019
Answered

False Rumor: FrameMaker will no longer be supported from Adobe

  • February 21, 2019
  • 3 replies
  • 3007 views

I was on the phone with an Adobe technical rep for another issue not related to Frame Maker and he indicated that Frame Maker was going to be discontinued and not offer supported from Adobe...is that correct..?

Message was edited by: Barbara Binder

This topic has been closed for replies.
Correct answer Stefan Gentz

This is complete nonsense. We have just released FrameMaker 2019 in August last year, released two Updates since then and are already working on Update 3. At the same time work for the next FrameMaker major release has already started.

There are absolutely no plans to discontinue FrameMaker.

Please send me a private message and let me know to whom you were talking.

3 replies

K
kevh59634280
Participant
June 10, 2019

I was just told the same thing by an agent. Adobe really needs to educate their support staff! We have over 1500 licenses here at my company and this kind of misinformation can really deal a blow to Adobe's reputation.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 10, 2019

    kevh59634280

    You should definitely get @Stefan the info on that person!

    K
    kevh59634280
    Participant
    June 10, 2019

    I WISH I had grabbed his name!

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    February 24, 2019

    FrameMaker is not part of the Adobe Creative Cloud suite of products, so perhaps he understood that it wasn't supported by ​his​ business unit.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    S
    Community Manager
    Stefan GentzCommunity ManagerCorrect answer
    Community Manager
    February 21, 2019

    This is complete nonsense. We have just released FrameMaker 2019 in August last year, released two Updates since then and are already working on Update 3. At the same time work for the next FrameMaker major release has already started.

    There are absolutely no plans to discontinue FrameMaker.

    Please send me a private message and let me know to whom you were talking.

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