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S
SerenusZeitblom
Participant
September 16, 2011
Question

FM 10 starts crashing inserting / showing images

  • September 16, 2011
  • 2 replies
  • 1061 views

FM10.01.402 on a Win7Pro x64 SP1 machine:

Starting today when I open a FM doc and scroll down it will freeze as soon as a linked graphic should appear.

Same if I try to put  f. e. a PNG file into an empty FM doc.

All pictures are locally referenced graphic files. They worked in FM8, FM9 and FM10 in our nightly documentation builds but when I came to offce this morning I had no help and a dozen or so hanging FM instances.

Today MS installed quite a buch of updates. I uninstalled one at a time - nothing changed.

I took a restore point before these updates - nothing changed.

I uninstalled FM and installed it again using an installer form my hard drive - nothing changed.

This is not a perfect end for a work week 🙂

So, please, if you have *any* idea how to get a FM *with* images, don't hesitate to share it ...

TIA, Kind regards and Have a better week-end as I 🙂

Franz-Josef

    This topic has been closed for replies.

    2 replies

    S
    SerenusZeitblomAuthor
    Participant
    September 20, 2011

    The problem was  (windows) user-related: Deleting the user's profile (it was a domain user who had collected over 1 GB profile data over the years!) FM doesn't crash any more.

    Now our documentation is getting produced nightly again. Thanks for your help.

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    September 16, 2011

    You can at least keep working without graphics via:
    Book Menu

    Select all book component files

    View > Options

    Display (uncheck)

    [_] Graphics

    The fact that you are getting a hang on a new document suggests some problem with the PNG import filter.

    I'd try spinning a TIF or EPS copy of one image and see if you can import that.

    S
    SerenusZeitblomAuthor
    Participant
    September 16, 2011

    Thanks, Error7103.

    Since this is a build machine, working w/o images is not an option - our documentation would look very funny with only text an holes in it :-)

    Your 2nd advice took me a step further:

    • Importing TIFF, EPS, BMP is not a problem.
    • Importin PNG, PSD and JPG crashes.

    Any ideas how to go from here?

    TIA and Kind regards,

    Franz-Josef

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 16, 2011

    I think the flag that Error7103 was suggesting just suppresses their display in the FM doc while it's open - it's got nothing to do with the appearance of them in the PDF

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