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bdpopp
Participating Frequently
September 25, 2012
Answered

FM 11/CMS Integration and 502 error on Import

  • September 25, 2012
  • 1 reply
  • 1661 views

Hoping someone can help me. I'm using:

  • Framemaker 11
  • Documentum 6.5
  • emc-dfs-sdk-6.5
  • Java JRE 1.5.0_22.

Importing small books works fine, but when I import large books from my local filesystem to Documentum, after a couple minutes (exact time varies), I often get a "502 bad gateway" error.  For a given book, the error seems to happen in the same place every time, but some books get further than others. Small books import fine, and if I remove half the contents from larger books (doesn't matter which half), they will generally finish importing. The resulting folder structure often has most of the files (except the book) and virtual documents are not yet assigned. Occasionally the book will even import, but it doesn't have any virtual documents assigned.

I suspected a timeout issue, but toying with UCF timeout in the ucf folder didn't seem to help. I've also tried the import from different/faster machines and had the same result.

Is there any debugging I can do to figure out what's going on behind the scenes?

Thanks for any help!

Brian

This topic has been closed for replies.
Correct answer NakshatraB

Hi Brian,

It sure seems like a timeout issue.

Not sure if it might help but would like to encourage you to play with the timeout settings in the "FrameMaker.exe.config" file that resides in the FrameMaker install directory.

Try modify editing the receiveTimeout flag and maybe the buffer sizes and re-run your tests again.

A link describing these flags which might help you make apt modifications to this file:

http://msdn.microsoft.com/en-us/library/ms731361.aspx

Regards,

Nakshatra

1 reply

NakshatraB
Adobe Employee
NakshatraBCorrect answer
Adobe Employee
September 26, 2012

Hi Brian,

It sure seems like a timeout issue.

Not sure if it might help but would like to encourage you to play with the timeout settings in the "FrameMaker.exe.config" file that resides in the FrameMaker install directory.

Try modify editing the receiveTimeout flag and maybe the buffer sizes and re-run your tests again.

A link describing these flags which might help you make apt modifications to this file:

http://msdn.microsoft.com/en-us/library/ms731361.aspx

Regards,

Nakshatra

    B
    bdpoppAuthor
    Participating Frequently
    September 26, 2012

    Bless you Nakshatra! That seems to have done it. I basically doubled all the buffers, added 10 minutes to all the timeouts, and disabled Proxy servers. I'm not sure which of the three it was, but I can now import books that were previously failing. I'm a little behind schedule, but as soon as I catch up I'll troubleshoot this further and post specifics.

      M
      max_drawdown
      Inspiring
      February 4, 2015

      bdpopp‌,

      Thanks.

      It has been a couple of years. Did you catch up?  Do you have more specifics to suggest?

      Best regards,

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