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Two-fer
Two-fer
Inspiring
March 10, 2023
Answered

FM 16.0.5.1096 (Fully Updated) Frequently Freezing in Windows 11

  • March 10, 2023
  • 3 replies
  • 2089 views

My work computer was recently upgraded to Windows 11 Pro (I run unstructured FM), and I find that when I resize artwork in a frame or select Ctrl+Alt and click on a link, it will often (20% of the time?) freeze up and I am forced to open Task Manager and hit 'End Task.'  

Any ideas?

 

      This topic has been closed for replies.
      Correct answer Two-fer

      I was too hasty in my evaluation above. Upgrading to FM22 did NOT solve the screen freeze problem. However, I did receive a solution from Adobe Support that has worked so far (2 days and counting). I share it here in case anyone else has this problem in the future: 

       

      Solution: Recreate FM preferences and delete temporary files by following below steps:

      • Close FM 2022
      • Go to C:\Users\”username”\AppData\Roaming\Adobe\FrameMaker and rename “17” to “17.old”
      • Go to C:\Users\”username”\AppData\Local\Temp and delete its contents
      • Launch FM 2022 and check

      3 replies

      Two-fer
      Two-ferAuthor
      Inspiring
      April 10, 2023

      So I tried reinstalling FM2020 using the latest-greatest install file from the Adobe site with full Admin privileges and it still kept freezing up when using the above-mentioned keystrokes or resizing artwork inside a frame. Sigh. So I upgraded to FM22 and that resolved the issue. But it caused another formatting issue. I will post a question about that on the forum.

      W
      Community Expert
      Winfried RengCommunity Expert
      Community Expert
      April 11, 2023

      Good that the freezing was fixed!

      As others suggested, you can use Rick Quatro's script to save as an older version:

      http://www.frameexpert.com/store/index.html

      You can also use Klaus' script which is free:

      https://4xscripts.com/scripts/free-scripts.html#4X_SaveDocAsOldFMVersion

      Klaus' website is in German, but you can translate it with Google Translate, DeepL or another tool.

       

      Yes, when you have additional issues, post this here.

      F
      Community Expert
      FrameMaker-dkCommunity Expert
      Community Expert
      March 13, 2023

      FrameMaker is not certified to run under Win 11 yet. That may be the overall issue.

      Bjørn Smalbro - FrameMaker.dk
      Two-fer
      Two-ferAuthor
      Inspiring
      March 13, 2023

      According to the Adobe site (assuming I am getting the versions correct....), version 16.0.4 and later are now supposed to be compatible.

      Summer 2020 release of FrameMaker

      Update 4 of FrameMaker Summer 2020 release is compatible with Microsoft® Windows 11 and 10.

      Update 3 and earlier releases of FrameMaker Summer 2020 release are compatible with Microsoft® Windows 10 only.

      " 

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        March 13, 2023

        Was it installed as an Admin?

        Bob_Niland
        Community Expert
        Bob_NilandCommunity Expert
        Community Expert
        March 10, 2023

        Were all the apps, i.e. including FM, re-installed after the transition from Win10 to Win11?

        If not, FM re-install would be worth a try.

        Two-fer
        Two-ferAuthor
        Inspiring
        March 13, 2023

        Yes, they were all reinstalled using the install file I downloaded a couple years ago, then the updates were installed..

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        March 13, 2023

        Is there a reason you're still using FM 2020? FM 2022 was released in October 2022, and since you have a subscription you get the upgrade for free.

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