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miguels82713336
miguels82713336
Known Participant
January 23, 2018
Question

FM 2015 crashes when accessing Preferences

  • January 23, 2018
  • 1 reply
  • 400 views

Why is FM crashing when I try to access the Preferences?

I am trying to change the Spelling features and cannot access them.

If I open the Spelling pod > Options, FM also crashes.

I get the following message:

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 23, 2018

First make sure that you are all updated on the latest patch version. Next, if it's still happening, exit out and try renaming your c:\users\user_name\AppData\Roaming\FrameMaker\version\ - FM should recreate it when you start it up again.

miguels82713336
miguels82713336Author
Known Participant
January 24, 2018

Hi Jeff,

I did both, installed the latest update and renamed the file.

This only worked the first time after restarting FM.

Unfortunately FM still crashes as before, even if I rename the file.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 24, 2018

Contact Support at tcssup@adobe.com - there must be something else going on.

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