Participating Frequently

Question

FM 2017 internal error.

Forum|Forum|8 years ago
January 24, 2018
13 replies
761 views

Snaps at Book Building. Renaming the 14 dir. doesn't help, neither mif roundtrip. Please help!

This topic has been closed for replies.

Participating Frequently

Thank you Jeff, Matt,

The patch installed, but that was not enough, neither the forum suggestions.

I still don’t know what was wrong prior to the patching. Afterwards, when I started debugging in earnest, pinpointed to some 4-layer index markers (unsupported in my templates but not snapping before). Indeed, the patch was supposed to fix some indexing bugs, so it might need another patch.

Thanks again.

Matt-Tech Comm Tools

Community Expert

Community Expert

Are you saying that the 4th level index entries are causing the issue?

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Participating Frequently

Yes, when I deleted the 4-tier index markers, I could successfully rebuild the book.

Jeff_Coatsworth

Community Expert

Community Expert

You all patched up? Does it happen to all books or just one in particular? Have you submitted the error log to the FM engineers?

Participating Frequently

1. I don't know. Installed in Sept.'17 -- where do I get the patches?

2. Only one, and not always.

3. No -- last time I submitted, the response was to not expect a response.

Matt-Tech Comm Tools

Community Expert

Community Expert

Go to the Help menu for info on your current version, and for a link to updates.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant