Participating Frequently

Question

FM 2017 internal error.

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Snaps at Book Building. Renaming the 14 dir. doesn't help, neither mif roundtrip. Please help!

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Participating Frequently

Thank you Jeff, Matt,

The patch installed, but that was not enough, neither the forum suggestions.

I still don’t know what was wrong prior to the patching. Afterwards, when I started debugging in earnest, pinpointed to some 4-layer index markers (unsupported in my templates but not snapping before). Indeed, the patch was supposed to fix some indexing bugs, so it might need another patch.

Thanks again.

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Matt-Tech Comm Tools

Community Expert

Community Expert

Are you saying that the 4th level index entries are causing the issue?

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Participating Frequently

Yes, when I deleted the 4-tier index markers, I could successfully rebuild the book.

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Jeff_Coatsworth

Community Expert

Community Expert

You all patched up? Does it happen to all books or just one in particular? Have you submitted the error log to the FM engineers?

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Participating Frequently

1. I don't know. Installed in Sept.'17 -- where do I get the patches?

2. Only one, and not always.

3. No -- last time I submitted, the response was to not expect a response.

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Matt-Tech Comm Tools

Community Expert

Community Expert

Go to the Help menu for info on your current version, and for a link to updates.

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant