FM 2017 Patch 1 internal error message - keeps crashing

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This is the error message I am getting and I don't even think I can work now as it keeps crashing---can someone help me ASAP pls? I am on deadline:

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C

caop9396933

Participant

I also have the same problem when I try to "Save as reviewe PDF". I renamed 14 to 14-old but it still occur the same problem on new 14 folder. Anybody help me?

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C

caop9396933

Participant

thank God, after I restart my PC, the problem was resolved

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smathersAuthor

Known Participant

My issue is now fixed---Ajit did an awesome job in helping me, and has been so very helpful for all issues I have had---thank you!!! Renaming the 14 to 14_old worked great for anyone else experiencing this issue!

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Viku

Adobe Employee

Hi Smathers,

I have sent you a private message with my email address. Kindly email me your contact details. We will get back to you.

Regards

Viku

Adobe Systems

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Matt-Tech Comm Tools

Community Expert

Hi smathers,

You may find that if you rename the 14 directory listed in the error log (for example, rename it to 14-old) and restart FrameMaker, you should be all set.

NOTE: When you restart, any customizations you've made to FrameMaker will be reset to defaults. You can still access things like workspaces, etc. in your renamed 14-old directory. Just move the assets from the 14-old back to the 14 directory.

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-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

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