FM 2017 Patch 1 internal error message - keeps crashing

Forum|Forum|8 years ago
May 2, 2017
4 replies
699 views

This is the error message I am getting and I don't even think I can work now as it keeps crashing---can someone help me ASAP pls? I am on deadline:

[Message was branched by moderator]

This topic has been closed for replies.

C

caop9396933

Participant

I also have the same problem when I try to "Save as reviewe PDF". I renamed 14 to 14-old but it still occur the same problem on new 14 folder. Anybody help me?

C

caop9396933

Participant

thank God, after I restart my PC, the problem was resolved

smathersAuthor

Known Participant

My issue is now fixed---Ajit did an awesome job in helping me, and has been so very helpful for all issues I have had---thank you!!! Renaming the 14 to 14_old worked great for anyone else experiencing this issue!

Viku

Adobe Employee

Hi Smathers,

I have sent you a private message with my email address. Kindly email me your contact details. We will get back to you.

Regards

Viku

Adobe Systems

Matt-Tech Comm Tools

Community Expert

Hi smathers,

You may find that if you rename the 14 directory listed in the error log (for example, rename it to 14-old) and restart FrameMaker, you should be all set.

NOTE: When you restart, any customizations you've made to FrameMaker will be reset to defaults. You can still access things like workspaces, etc. in your renamed 14-old directory. Just move the assets from the 14-old back to the 14 directory.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded