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johnnyh36535476
Participant
December 11, 2017
Answered

FM 2017 Trial Version, Responsive HTML 5 locks at Post processing step

  • December 11, 2017
  • 3 replies
  • 283 views

I'm evaluating FrameMaker 2017 via Trial Version. We're currently on v11. The goal is to use the HTML 5 output to replace or add in conjunction with our PDF output for a large process manual. I can process and complete a small book contain 5 files, but when I try to run anything more, it locks up at the "post processing..." step. I found the working temp folder and it appears to convert all images and Framemaker files, but the job will not complete even when left running overnight. There is plenty of RAM and hard drive space available on the pc while it is running. Is there a limitation to the number of files that can be processed in the trial version? If not, are there settings that I can change to help it finish?

Thanks,

JH

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    No limits on the trial - it's the same software as the "real" version - just make sure that you apply all the patches to it - fresh downloading only gives you the initial release of FM2017.

    3 replies

    J
    johnnyh36535476Author
    Participant
    December 11, 2017

    Both answers were correct. Updating to the latest version 14.0.3 resolved the issue. It generated the entire document set first try.

    Thanks for your help.

    JH

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    December 11, 2017

    You probably have an image causing it to crash.

    After updating to 14.0.3,

    Save a backup version of the project, then split the project into halves and process halves until you identify the offending image.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    December 11, 2017

    No limits on the trial - it's the same software as the "real" version - just make sure that you apply all the patches to it - fresh downloading only gives you the initial release of FM2017.

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