Skip to main content
Participant
June 30, 2017
Answered

FM 2017 Updates not available

  • June 30, 2017
  • 1 reply
  • 512 views

Two updates to FM 2017 have been released.  The Help/Updates is not available for some of my team, while a few have been able to get the updates.  What needs to be done so all can get the updates? 

Matt

This topic has been closed for replies.
Correct answer Arnis Gubins

Check your AdobeUpdaterAdminPrefs.dat file located at:

C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

This is a XML file that should have the following:

<?xml version="1.0" encoding="UTF-8" ?>       

    <Preferences>       

    <Suppressed>0</Suppressed>        

    </Preferences>

If the "Suppressed" line shows anything but "0", then change it back to 0 (zero). This will prevent updates from running.

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
June 30, 2017

You can use the direct downloads page - Adobe - FrameMaker : For Windows 

Participant
July 13, 2017

I've tried that several times, including downloading the file multiple times.  I get this error: 

There are no administrator/permission issues according to my IT dept.

Jeff_Coatsworth
Community Expert
Community Expert
July 13, 2017

Are you installing the patch as an admin? Did you give yourself full control of your c:\ drive?