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mattjbretting
Participant
June 30, 2017
Answered

FM 2017 Updates not available

  • June 30, 2017
  • 5 replies
  • 515 views

Two updates to FM 2017 have been released.  The Help/Updates is not available for some of my team, while a few have been able to get the updates.  What needs to be done so all can get the updates? 

Matt

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Correct answer Arnis Gubins

Check your AdobeUpdaterAdminPrefs.dat file located at:

C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

This is a XML file that should have the following:

<?xml version="1.0" encoding="UTF-8" ?>       

    <Preferences>       

    <Suppressed>0</Suppressed>        

    </Preferences>

If the "Suppressed" line shows anything but "0", then change it back to 0 (zero). This will prevent updates from running.

5 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 30, 2017

You can use the direct downloads page - Adobe - FrameMaker : For Windows 

M
mattjbrettingAuthor
Participant
July 13, 2017

I've tried that several times, including downloading the file multiple times.  I get this error: 

There are no administrator/permission issues according to my IT dept.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 13, 2017

Are you installing the patch as an admin? Did you give yourself full control of your c:\ drive?

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