Inspiring

Question

Fm 2019 startet nicht mehr nach Absturz

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Hallo,

FrameMaker 2019 (64bit, strukturiert) ist abgestürzt, was vorher schon hin und wieder vorgekommen ist, insbesondere wenn man in der Betriebsart "Strukturiert" eine unstrukturierte Datei öffnet und dann etwas in eine strukturierte Datei hinüber kopiert.

Was neu ist: Fm startet nicht mehr, das Startfenster erscheint zwar kurz, aber nur bis beim Fortschritt "Doc Preferences" angezeigt wird. Hat jemand eine Idee außer neu installieren?

Beste Grüße.

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Community Expert

Community Expert

Hi,

Did one of Jeff's tips work?

When did your issue start? Did you install anything else? Any anti-virus software?

Otherwise please contact the Adobe support: tcssup@adobe.com

They should help.

When you have any bugs, please report them in the Adobe tracker: https://tracker.adobe.com/#/home

Best regards

Winfried

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Inspiring

Hi,

no, thanks for the tips, but they didn´t work.

It turned out, that FM only crashes during startup, if a VPN connection is established, without a VPN connection, it starts normal.

The weird thing is, that I´m in my sixth week in home office and up to now it worked without problems.

I´m in contact with Adobe support to resolve this problem.

Best regards.

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Jeff_Coatsworth

Community Expert

Community Expert

Try renaming this one - C:\Users\[user]\AppData\Roaming\Adobe\FrameMaker\

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Inspiring

Hi, I´m sorry, but that didn´t help.

Regards,

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Jeff_Coatsworth

Community Expert

Community Expert

Try renaming your c:\users\user_name\AppData\LocalLow\Adobe\Linguistics\ folder & restart FM.

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