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Ruchi36250833v5kb
Participant
May 10, 2024
Question

FM 2020 crashing on Windows VM

  • May 10, 2024
  • 3 replies
  • 553 views

Hello...has anyone tried working with FrameMaker 2020 on Windows Virtual Machines? We got a Windows server license installed to enable multiple users to work in parallel on the VM. But FM keeps crashing. Its behaviour is random. Working fine for one user. Any thoughts or how to resolve this? Thank you.

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    3 replies

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 14, 2024

    I'm having trouble following the previous replies, so pardon any of my response that's already included in those previous replies.

     

    First, I've used Fm on Windows exclusively via VM (vmware fusion) since 2012. I couldn't be happier. Adobe webinars (including tomorrow's RoboHelp Merged Help webinar), new feature videos, books, etc. all produced on a Macbook.

     

    My question is with your Windows Server license. My understanding is that Windows Server is not the same as Windows desktop.

     

    I'd expect you can easily use the current version of FrameMaker with the current version of Windows for desktop, with the current version of vmware fusion.

     

    If you're looking to share licenses across a team, and keep on the right side of your EULA, consider services like a previous client of mine, Numecent 

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    May 10, 2024

    What version of Windows are the VMs emulating?
    Anything interesting in:
    C:\Users\{UserName}\AppData\Roaming\Adobe\FrameMaker\fmlogs\16\…

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 10, 2024

    Wouldn't that be \16\ Bob?

      Bob_Niland
      Community Expert
      Bob_NilandCommunity Expert
      Community Expert
      May 10, 2024

      Yep. Revised. Thanks.
      Of course, this presumes that it's just FM that's crashing, and not the whole VM.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      May 10, 2024

      Trying to run regular FM like that is probably a violation of your license - you'd want the FM Server version to do that I think. You can run regular FM on a virtual Windows machine, but it would just simulate 1 user at a time running it (just like if were installed on your physical machine).

      R
      Ruchi36250833v5kbAuthor
      Participant
      May 10, 2024

      Hello Jeff,

      All users have their respective FM license under Enterprise License agreement, so it is not like using a single desktop license for all users. We have used FMPS too in the past to queue jobs run by multiple users. In that scenario, FM used to get launched and closed after processing of files. Then launch again for another user. 

       

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      May 10, 2024

      I'd suggest you contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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