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fmOldie
fmOldie
Participant
July 15, 2023
Answered

FM 2022 not able to generate PDFs from structured documents

  • July 15, 2023
  • 2 replies
  • 604 views

Hi,

 

I'm testing FrameMaker 2022 on Windows 11 pro, no other Adobe apps installed.

 

When I create an unstructured document I can save it to PDF only by printing to the Windows PDF printer, but NOT via Save As PDF or via Publish PDF.

 

When I create a structured document and print to PDF via Windows PDF printer it prints all the formatting brackets shown in the WYSIWYG view, not just the formatted content.

Saving to PDF and via Publish does not work either.

 

Is FrameMaker not able to generate PDFs without Acrobar or Distiller?

 

Thanks & regards,

Roland

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    Couple of suggestions out there - https://community.adobe.com/t5/framemaker-discussions/framemaker-2020-can-t-find-pdf-printer-instance/m-p/12525563

    https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

    And if none of that works, contact the FM folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    July 17, 2023

    Couple of suggestions out there - https://community.adobe.com/t5/framemaker-discussions/framemaker-2020-can-t-find-pdf-printer-instance/m-p/12525563

    https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

    And if none of that works, contact the FM folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    fmOldie
    fmOldieAuthor
    Participant
    July 17, 2023

    Thanks a million for your suggestions:

    after de-installing FrameMaker and Acrobat Reader and then re-installing FrameMaker again: it works!

    After re-installingAcrobat Reader agein: it still works!

     

    Thanks to your and Barb.Binder's suggestions the issue was cleared up.

     

    So the pre-requisite for installing FrameMaker is: Adobe Reader must not be installed.

     

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      July 17, 2023

      What point version of FM2022 are you running? There have been reports of people losing their Adobe PDF printer instance (which affects the Print to PDF printer); Save As PDF and Publish to PDF now use a new PDF mechanism (not Distiller).

      fmOldie
      fmOldieAuthor
      Participant
      July 17, 2023

      Version is 17.0.2

      So you're saying it should be able to produce PDF also from structured documents without Distiller?

      Here's the error message:

      How can this loss of the Adobe Printer instance be fixed?

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