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A
Anonymous
March 11, 2011
Question

FM 8 hangs when creating PDF

  • March 11, 2011
  • 1 reply
  • 620 views

Out of the blue, FrameMaker hangs when creating a PDF. Nothing has changed on the machine, the application, or the files. I rebooted the machine, I reinstalled FrameMaker - nothing helps.

I can create the PDFs just fine on another machine.

FM8p277

OS = Vista Enterprise SP2

I know that FM8 is no longer supported, but we can't upgrade to 10 because it will break our automation and our localization flow. I have to wait until after our current software release is done before I will be allowed to upgrade.

Our build is down until I can resolve this issue, so the pressure is enormous.

Thanks,

Karen

    This topic has been closed for replies.

    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    March 12, 2011

    How are you creating pdfs? Do you have Acrobat on the computer? If so what version?

    A
    Anonymous
    March 14, 2011

    Hi Michael,

    We are using a FrameScript that has worked flawlessly for a very long time.

    A
    Anonymous
    March 14, 2011

    I don't think that FM uninstalled completely, because I was not prompted for my serial number after reinstalling. Can anyone point me to information that tells how to manually uninstall FM8? I'd like to try that next.

    Thanks,

    Karen

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